Best Western fights potential ID thefts
British press reports say hackers penetrated Best Western's European online reservation system late last week and stole names and credit card details. But Stephen Beard reports damage control is underway.
An Internet security analyst works to reverse a bug. (Chris Hondros/Getty Images)
More on International, Crime - Law, Europe, Internet
TEXT OF STORY
Stacey Vanek-Smith: A group of Russian gangsters hacked into the database of the world's largest hotel chain. Now millions of Best Western customers maybe at risk of ID theft, as Stephen Beard reports.
Stephen Beard: British press reports say that hackers penetrated Best Western's European online reservation system late last week. It's claimed they stole names, home addresses, and credit card details. Some of that data has reportedly been put up for sale on a Web site run by the Russian mafia.
The haul could include every online booking at a Best Western Hotel in Europe over the past year -- up to eight million guests.
One of them is himself a computer security expert. Professor Lachlan MacKinnon says he's very concerned about the possible theft of his identity:
Lachlan MacKinnon: It's the sort of thing that might result in them using that information to set up a fraudulent identity to be involved in illicit activities, which I would not wish myself to be associated with. That's the bit that we really have to be concerned about, when we see criminal organizations funding this kind of activity.
In a statement on its British Web site, Best Western says the reports of a security breach are grossly unsubstantiated, and there is no need for widespread concern.
In London, this is Stephen Beard for Marketplace.
Comments
Comment | Refresh
08/25/2008
As a former IT employee at Best Western, I can tell you that there is a fair amount of BS in this claim. As far as I know, there was no separate "European Reservations System" or "European Reservations Database" that I keep hearing about. The Best Western corporate reservations system is a single, global system (or at least it was when I left about 1 1/2 years ago, and none of my friends that still work there have mentioned anything about splitting the system or databases).
Post a Comment: Please be civil, brief and relevant.
Email addresses are never displayed, but they are required to confirm your comments. All comments are moderated. Marketplace reserves the right to edit any comments on this site and to read them on the air if they are extra-interesting. Please read the Comment Guidelines before posting.
You must be 13 or over to submit information to American Public Media. The information entered into this form will not be used to send unsolicited email and will not be sold to a third party. For more information see Terms and Conditions and Privacy Policy.